By Valerie Reaburn, TWIO Website Director
At TWIO, as account managers, we strive to facilitate the work of our peers and to exceed the expectations of our clients. We are a dynamic team with strong personalities and different perspectives, and we work together daily to execute and deliver quality work. There are many ways our leadership team approaches a project. One of those ways is leveraging our emotional intelligence. Emotional intelligence is required for success in project management in these critical areas: ensuring good communication, building strong working relationships, managing difficulties effectively, making better decisions, and fostering a healthy culture.
Below are some quick tips we feel are helpful when approaching any type of situation either in the workplace or in your personal life.
Speak with Greater Confidence
Choose the appropriate words, messages, and emotions to better resonate with your audience.
Be approachable and be able to address small issues before they snowball into major ones.
Watch for Damaging Communication
Be quick to spot and correct negative types of communications.
Improve Understanding and Empathy
Show awareness and approach issues with compassion in order to build strong working relationships.
Improve Conflict Management
Work effectively with difficult people, and as needed, help others on the team do the same. Side tip – count to ten before responding to someone to control your own response. I first learned this from my second-grade teacher, Ms. Nemo, and this still applies years later.
Use Emotional Intelligence to Inspire
Listening and communicating effectively removes barriers to motivating your coworkers and peers. Lead by example.
Use Emotional Intelligence to Improve Stress Management
Identify stress quickly, follow the four steps of becoming aware: Understanding, Analyzing, Deciding, and Acting.
Quickly recognize the physical, emotional, and mental indications of stress.
Quickly understand the root cause of stress, articulate that there is stress, and know exactly what the reason for the stress is.
The more aware of your stress you are, the more quickly you are able to realize when you need to act.
Trust your rational mind! Take breaks, breath, and build a plan that is achievable.